1. Hospitality Services

    • Grade Range: 9, 10, 11, 12, Postsecondary
    Hospitality Services provides students with the academic and technical preparation to pursue high-demand and high-skill careers in hospitality related industries. The knowledge and skills are acquired within a sequential, standards-based program that integrates hands-on and project-based...
  2. Principles of Hospitality and Tourism

    • Grade Range: 9, 10, 11, 12
    Principles of Hospitality and Tourism introduces students to an industry that encompasses lodging, travel and tourism, recreation, amusements, attractions, and food/beverage operations. Students learn knowledge and skills focusing on communication, time management, and customer service that meet...
  3. Practicum in Hospitality Services

    • Grade Range: 10, 11, 12
    Practicum in Hospitality Services is a unique practicum experience to provide opportunities for students to participate in a learning experience that combines classroom instruction with actual business and industry career experiences. Practicum in Hospitality Services integrates academic and...
  4. Hotel Management

    • Grade Range: 9, 10, 11, 12, Postsecondary
    Hotel Management focuses on the knowledge and skills needed to pursue staff and management positions available in the hotel industry. This in-depth study of the lodging industry includes departments within a hotel such as front desk, food and beverage, housekeeping, maintenance, human resources...
  5. Lesson Plan: The Importance of Customer Service Skills

    • Resource ID: 19922
    • Grade Range: 9, 10, 11, 12
    In this lesson, students will understand the importance of quality customer service by determining ways to provide service that anticipates customers' needs, and creates a successful business in the Hospitality and Tourism Industry. 
  6. Lesson Plan: Be Our Guest - Customer Service Skills in Restaurant and Food Services, and Travel and Tourism

    • Resource ID: 20168
    • Grade Range: 9, 10, 11, 12
    In this lesson, students will understand the importance of customer service in the Hospitality and Tourism Industry, particularly the travel industry and food service industry.  Students will analyze how to anticipate customer needs.
  7. Lesson Plan: Safety and Sanitation Guidelines for Hospitality and Tourism

    • Resource ID: 19974
    • Grade Range: 9, 10, 11, 12
    In this lesson, students will recognize and implement the basics of sanitation and security in the Hospitality and Tourism Industry.
  8. Lesson Plan: The Balancing Act - Hotel Management

    • Resource ID: 19932
    • Grade Range: 10, 11, 12
    In this lesson, students will examine and apply how scientific principles are used in the hotel industry.
  9. Lesson Plan: Types of Lodging Properties

    • Resource ID: 19904
    • Grade Range: 10, 11, 12
    In this lesson, students will investigate the various types of lodging, and identify their personal interests and skill levels in those areas of hotel management to determine career paths.  
  10. Lesson Plan: Telecommunication

    • Resource ID: 20033
    • Grade Range: 10, 11, 12
    In this lesson, students will use effective communication skills and demonstrate proper techniques for using telecommunications equipment in the Hotel Management Industry.
  11. Lesson Plan: Hotel Marketing and Communication - The Cornerstones

    • Resource ID: 20098
    • Grade Range: 10, 11, 12
    In this lesson, students will explain the importance of a marketing plan and evaluate various marketing strategies. Students will also create promotional tools and demonstrate proper techniques for using telecommunication equipment.
  12. Lesson Plan: Safety and Sanitation Guidelines for Hospitality Services

    • Resource ID: 19972
    • Grade Range: 11, 12
    In this lesson, students will determine safety and sanitation requirements, and analyze solutions to minimize risks for both issues in the Hospitality Industry.
  13. Lesson Plan: Marketing Techniques for the Hospitality Industry

    • Resource ID: 20019
    • Grade Range: 11, 12
    In this lesson, students will identify marketing techniques businesses use to entice customers as well as design and create a promotional package for a hospitality business. Students will also analyze the Small Business Association’s Online Training Course for marketing, and calculate profits using...
  14. Lesson Plan: Introduction to Hotel Management

    • Resource ID: 20075
    • Grade Range: 10, 11, 12
    Students will recognize and explain the programs of study in the Hospitality and Tourism career cluster as well as the connection between Career and Technical Education (CTE), the Hospitality and Tourism career cluster, and Hotel Management.
  15. Lesson Plan: Guest Services – First Impressions

    • Resource ID: 20106
    • Grade Range: 10, 11, 12
    In this lesson, students will explain procedures to meet guest needs, including guest registration, rate assignment, room assignment, and determination of payment methods. Students will also discuss the importance of check-out procedures to ensure guest satisfaction and verify settlement of account...
  16. Lesson Plan: Get That Job! Résumés, Portfolios, and Interview Skills

    • Resource ID: 20110
    • Grade Range: 11, 12
    In this lesson, students will create a career portfolio and personal résumé, and rehearse and role-play the interview process. In addition, students will identify self-responsibility and self-management skills, identify proper interview techniques, and analyze interview questions and appropriate...
  17. Lesson Plan: Franchise and Chain Hotel Travel Accommodations

    • Resource ID: 19908
    • Grade Range: 11, 12
    In this lesson, students will compare and contrast chain and franchise lodging operations and describe the various travel accommodations unique to each style of management.  Students will investigate full-service and limited-service hotels.
  18. Lesson Plan: Hospitality Services Professional Customer Service

    • Resource ID: 20100
    • Grade Range: 11, 12
    In this lesson, students will identify and define common hospitality services vocabulary words used to enhance customer service, and demonstrate knowledge of the lesson’s vocabulary through an original skit.