1. Lesson Plan: Client Retention - Services, Techniques, and Resources

    • Resource ID: 19721
    • Grade Range: 11, 12
    In this lesson, students will summarize appropriate client service techniques to complete transactions and investigate methods for recommending best products, plans or services for the client.
  2. Lesson Plan: Technology Skills and the Workplace

    • Resource ID: 19936
    • Grade Range: 11, 12
    In this lesson, students will demonstrate appropriate written communication skills with the use of technology.
  3. Lesson Plan: Empowering Your Job Skills

    • Resource ID: 20153
    • Grade Range: 11, 12
    In this lesson, students will analyze interview questions and select appropriate responses, practice and demonstrate appropriate interviewing skills, and learn about the interview process.
  4. Lesson Plan: Professional and Industrial Organizations

    • Resource ID: 19985
    • Grade Range: 11, 12
    In this lesson, students will analyze career paths within the human services industries.
  5. Lesson Plan: Mathematical Applications in Human Services

    • Resource ID: 20018
    • Grade Range: 11, 12
    In this Practicum in Human Services lesson, students will investigate mathematical applications as well as the application of current technology to manage numerical information in human services.
  6. Lesson Plan: How to Effectively Communicate with Clients

    • Resource ID: 20093
    • Grade Range: 11, 12
    In this lesson, students will demonstrate effective verbal, nonverbal, written, and electronic communication skills. Students will also define the purpose of high-quality communication and distinguish techniques for defusing negative situations with clients.
  7. Lesson Plan: The Importance of Client Satisfaction

    • Resource ID: 19923
    • Grade Range: 11, 12
    In this lesson, students will determine how to evaluate client's needs and concerns in order to satisfy customer outcomes.  Students will develop and apply appropriate customer service techniques, in preparation for careers in the field of Human Services.