1. Lesson Plan: Hospitality Services Professional Customer Service

    • Resource ID: 20100
    • Grade Range: 11, 12
    In this lesson, students will identify and define common hospitality services vocabulary words used to enhance customer service, and demonstrate knowledge of the lesson’s vocabulary through an original skit.
  2. Hospitality Services

    • Grade Range: 9, 10, 11, 12, Postsecondary
    Hospitality Services provides students with the academic and technical preparation to pursue high-demand and high-skill careers in hospitality related industries. The knowledge and skills are acquired within a sequential, standards-based program that integrates hands-on and project-based...
  3. Lesson Plan: Safety and Sanitation Guidelines for Hospitality Services

    • Resource ID: 19972
    • Grade Range: 11, 12
    In this lesson, students will determine safety and sanitation requirements, and analyze solutions to minimize risks for both issues in the Hospitality Industry.
  4. Lesson Plan: Get That Job! Résumés, Portfolios, and Interview Skills

    • Resource ID: 20110
    • Grade Range: 11, 12
    In this lesson, students will create a career portfolio and personal résumé, and rehearse and role-play the interview process. In addition, students will identify self-responsibility and self-management skills, identify proper interview techniques, and analyze interview questions and appropriate...
  5. Lesson Plan: Marketing Techniques for the Hospitality Industry

    • Resource ID: 20019
    • Grade Range: 11, 12
    In this lesson, students will identify marketing techniques businesses use to entice customers as well as design and create a promotional package for a hospitality business. Students will also analyze the Small Business Association’s Online Training Course for marketing, and calculate profits using...