1. Principles of Hospitality and Tourism

    • Grade Range: 9, 10, 11, 12
    Principles of Hospitality and Tourism introduces students to an industry that encompasses lodging, travel and tourism, recreation, amusements, attractions, and food/beverage operations. Students learn knowledge and skills focusing on communication, time management, and customer service that meet...
  2. Practicum in Hospitality Services

    • Grade Range: 10, 11, 12
    Practicum in Hospitality Services is a unique practicum experience to provide opportunities for students to participate in a learning experience that combines classroom instruction with actual business and industry career experiences. Practicum in Hospitality Services integrates academic and...
  3. Travel and Tourism Management

    • Grade Range: 9, 10, 11, 12, Postsecondary
    Travel and Tourism Management incorporates management principles and procedures of the travel and tourism industry as well as destination geography, airlines, international travel, cruising, travel by rail, lodging, recreation, amusements, attractions, and resorts. Employment qualifications and...
  4. Lesson Plan: The Importance of Customer Service Skills

    • Resource ID: 19922
    • Grade Range: 9, 10, 11, 12
    In this lesson, students will understand the importance of quality customer service by determining ways to provide service that anticipates customers' needs, and creates a successful business in the Hospitality and Tourism Industry. 
  5. Lesson Plan: Be Our Guest - Customer Service Skills in Restaurant and Food Services, and Travel and Tourism

    • Resource ID: 20168
    • Grade Range: 9, 10, 11, 12
    In this lesson, students will understand the importance of customer service in the Hospitality and Tourism Industry, particularly the travel industry and food service industry.  Students will analyze how to anticipate customer needs.
  6. Lesson Plan: Safety and Sanitation Guidelines for Hospitality and Tourism

    • Resource ID: 19974
    • Grade Range: 9, 10, 11, 12
    In this lesson, students will recognize and implement the basics of sanitation and security in the Hospitality and Tourism Industry.
  7. Lesson Plan: Planning Vacation Adventures

    • Resource ID: 19907
    • Grade Range: 10, 11, 12
    In this lesson, students will work in teams to brainstorm solutions on making effective travel decisions regarding budget, customer concerns, training staff, improving service, and providing the best vacation possible.
  8. Lesson Plan: Tourism, Sales, and Distribution

    • Resource ID: 19909
    • Grade Range: 10, 11, 12
    In this lesson, students will identify the impact of tourism sales on distribution systems, describe how travel is sold, and compare direct and indirect distribution of travel suppliers.
  9. Lesson Plan: It's All About Customer Service

    • Resource ID: 20061
    • Grade Range: 10, 11, 12
    In this lesson, students will evaluate why it is important to enhance customer service and how it increases a business' bottom line.
  10. Lesson Plan: Introduction to Travel and Tourism Management

    • Resource ID: 20064
    • Grade Range: 10, 11, 12
    In this lesson, students are introduced to the Career Cluster, Travel and Tourism Management, and will develop an awareness of career opportunities related to the Travel and Tourism Industry.
  11. Lesson Plan: Marketing Fundamentals

    • Resource ID: 20021
    • Grade Range: 10, 11, 12
    In this lesson, students will explain the importance of a marketing plan, evaluate various marketing strategies, and create and design promotional items to sell products.
  12. Lesson Plan: Get That Job! Résumés, Portfolios, and Interview Skills

    • Resource ID: 20108
    • Grade Range: 10, 11, 12
    In this lesson, students will create a career portfolio and personal résumé, and rehearse and role-play the interview process. In addition, students will identify self-responsibility and self-management skills, identify proper interview techniques, and analyze interview questions and appropriate...
  13. Lesson Plan: Franchise and Chain Hotel Travel Accommodations

    • Resource ID: 19908
    • Grade Range: 11, 12
    In this lesson, students will compare and contrast chain and franchise lodging operations and describe the various travel accommodations unique to each style of management.  Students will investigate full-service and limited-service hotels.