1. Lesson Plan: The Importance of Customer Service Skills

    • Resource ID: 19922
    • Grade Range: 9, 10, 11, 12
    In this lesson, students will understand the importance of quality customer service by determining ways to provide service that anticipates customers' needs, and creates a successful business in the Hospitality and Tourism Industry. 
  2. Lesson Plan: Technology in the Hospitality and Tourism Industry

    • Resource ID: 19937
    • Grade Range: 9, 10, 11, 12
    In this lesson, students will identify technology equipment use in the hospitality and tourism industry.
  3. Lesson Plan: State of the Economy and Travel Decisions

    • Resource ID: 19948
    • Grade Range: 10, 11, 12
    In this lesson, students will summarize how to use the state of the economy to plan products and services.
  4. Lesson Plan: Successful Culinary Lab Management Guidelines

    • Resource ID: 19944
    • Grade Range: 10, 11, 12
    In this lesson, students evaluate and determine equipment, ingredients, and procedures used in a professional food setting.
  5. Lesson Plan: Dining Experiences in Hospitality

    • Resource ID: 19816
    • Grade Range: 9, 10, 11, 12
    In this lesson, students will analyze elements of a dining experience and design a multi-media presentation of the same.
  6. Lesson Plan: Count It Out! Change Makes Cents

    • Resource ID: 19808
    • Grade Range: 10, 11, 12
    In this lesson, students will relate positive customer service to cashier service and practice and demonstrate using math skills by properly counting back change.
  7. Lesson Plan: Culinary Kitchen Math Calculations

    • Resource ID: 19809
    • Grade Range: 10, 11, 12
    In this lesson, students will calculate percentages and estimations in practical kitchen situations and prepare a recipe using a standardized recipe.
  8. Lesson Plan: Types of Lodging Properties

    • Resource ID: 19904
    • Grade Range: 10, 11, 12
    In this lesson, students will investigate the various types of lodging, and identify their personal interests and skill levels in those areas of hotel management to determine career paths.  
  9. Lesson Plan: Federal Agencies Travel Quality Control

    • Resource ID: 19843
    • Grade Range: 10, 11, 12
    In this lesson, the student will research the names and roles of various federal agencies in the travel and tourism industry along with understanding the purpose of a passport, visa and tourist card.
  10. Lesson Plan: What would you do? Ethics in Culinary Arts

    • Resource ID: 19893
    • Grade Range: 10, 11, 12
    In this lesson, students will recognize and model professional ethics in the food service industry by role-playing and then answering the question, "What would you do?"  Students will investigate and understand the laws and regulations associated with owning and operating a food service business.
  11. Lesson Plan: Ethics in Travel and Tourism Management

    • Resource ID: 19890
    • Grade Range: 10, 11, 12
    In this lesson, students will understand the ethical and legal responsibilities in the travel and tourism industry.  Students will demonstrate making ethical and professional decisions through role-play and then ask the question, "What would you do?"
  12. Lesson Plan: Setting Tables with Service and Style

    • Resource ID: 19958
    • Grade Range: 10, 11, 12
    In this lesson, students will demonstrate types of table setting, dining, and service skills.
  13. Lesson Plan: Front of the House Leadership and Teamwork

    • Resource ID: 20114
    • Grade Range: 9, 10
    In this lesson, students will analyze leadership and teamwork skills.
  14. Lesson Plan: Cultural Diversity in the Workplace

    • Resource ID: 19811
    • Grade Range: 10, 11, 12
    In this lesson, the student will develop an awareness of cultural diversity and determine its' impact on teamwork, by working with diverse groups of students on various activities.
  15. Lesson Plan: The Tech-Savvy Traveler

    • Resource ID: 19915
    • Grade Range: 10, 11, 12
    In this lesson, students will evaluate current and emerging technologies to improve guest services.
  16. Lesson Plan: Marketing Fundamentals

    • Resource ID: 20021
    • Grade Range: 10, 11, 12
    In this lesson, students will explain the importance of a marketing plan, evaluate various marketing strategies, and create and design promotional items to sell products.
  17. Lesson Plan: Restaurant Shark Tank Project

    • Resource ID: 19978
    • Grade Range: 9, 10
    In this lesson, students will employ critical-thinking and interpersonal skills to resolve conflicts with individuals such as coworkers, customers, clients, and employers.