Resource ID:
19721
Grade Range:
11, 12
In this lesson, students will summarize appropriate client service techniques to complete transactions and investigate methods for recommending best products, plans or services for the client.
Resource ID:
20153
Grade Range:
11, 12
In this lesson, students will analyze interview questions and select appropriate responses, practice and demonstrate appropriate interviewing skills, and learn about the interview process.
Resource ID:
20093
Grade Range:
11, 12
In this lesson, students will demonstrate effective verbal, nonverbal, written, and electronic communication skills. Students will also define the purpose of high-quality communication and distinguish techniques for defusing negative situations with…
Resource ID:
20018
Grade Range:
11, 12
In this Practicum in Human Services lesson, students will investigate mathematical applications as well as the application of current technology to manage numerical information in human services.
Resource ID:
19985
Grade Range:
11, 12
In this lesson, students will analyze career paths within the human services industries.
Resource ID:
19936
Grade Range:
11, 12
In this lesson, students will demonstrate appropriate written communication skills with the use of technology.
Resource ID:
19923
Grade Range:
11, 12
In this lesson, students will determine how to evaluate client's needs and concerns in order to satisfy customer outcomes. Students will develop and apply appropriate customer service techniques, in preparation for careers in the field of Human…