In this lesson, students will understand the importance of customer service in the Hospitality and Tourism Industry, particularly the travel industry and food service industry. Students will analyze how to anticipate customer needs.
Description
Documents
Lesson Plan: Be Our Guest-Customer Service Skills.docx
Be Our Guest! - Customer Service Skills.pptx
ABCs-of-Customer-Service-Key.pdf ABCs-of-Customer-Service.pdf KWL-Customer-Service.pdf Note-Taking-Be-Our-Guest-Customer-Service-Skills.pdf Rubric-for-Worst-Best-Case-Guest-Scenarios.pdf The-Nine-Principles-of-Remarkable-Service.pdf Worst-Best-Case-Guest-Scenario-Cards.pdf Worst-Best-Case-Scenario.pdf Maslows-Hierarchy-of-Needs-in-Hospitality.pdf