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Lesson Plan: Be Our Guest - Customer Service Skills in Restaurant and Food Services, and Travel and Tourism

Resource ID
20168
Grade Range
9
10
11
12
Institutional Organization
Stephen F. Austin State University

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Description

Description

In this lesson, students will understand the importance of customer service in the Hospitality and Tourism Industry, particularly the travel industry and food service industry.  Students will analyze how to anticipate customer needs.

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<a href="https://www.txcte.org/resource/lesson-plan-be-our-guest-customer-service-skills-restaurant-and-food-services-and-travel" title="Lesson Plan: Be Our Guest - Customer Service Skills in Restaurant and Food Services, and Travel and Tourism" class="active">Lesson Plan: Be Our Guest - Customer Service Skills in Restaurant and Food Services, and Travel and Tourism</a>

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Documents
Lesson Plan: Be Our Guest-Customer Service Skills.docx
Be Our Guest! - Customer Service Skills.pptx
ABCs-of-Customer-Service-Key.pdf
ABCs-of-Customer-Service.pdf
KWL-Customer-Service.pdf
Note-Taking-Be-Our-Guest-Customer-Service-Skills.pdf
Rubric-for-Worst-Best-Case-Guest-Scenarios.pdf
The-Nine-Principles-of-Remarkable-Service.pdf
Worst-Best-Case-Guest-Scenario-Cards.pdf
Worst-Best-Case-Scenario.pdf
Maslows-Hierarchy-of-Needs-in-Hospitality.pdf
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