Lesson Plan: Communication and Telephone Strategies

Resource ID:20095
Grade Range:10, 11, 12
Institutional Organization:Stephen F. Austin State University

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Description

In this lesson, students will analyze communication skills, and identify skills, techniques, and strategies for answering business telephones and taking messages.

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Lesson Plan: How May I Help You - Communication and Telephone Strategies.docx How May I Help You - Communication and Telephone Strategies.pptx Communication-Activity-Misunderstanding1.pdf KWL-Communication-and-Telephone-Strategies1.pdf Note-Taking-How-May-I-Help-You-Communication-and-Telephone-Strategies1.pdf Phone-Courtesy-Scenarios1.pdf Rubric-for-Phone-Courtesy-Role-Play1.pdf The-Communication-Process-Key1.pdf The-Communication-Process1.pdf Top-Ten-Telephone-Practices1.pdf

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