In this lesson, students will evaluate why it is important to enhance customer service and how it increases a business' bottom line.
Description
Documents
Lesson Plan: It's All About Customer Service.docx
It's all about Customer Service.pptx
ABCs-of-Customer-Service-Key1.pdf ABCs-of-Customer-Service1.pdf KWL-Customer-Service1.pdf Maslows-Hierarchy-of-Needs-in-Travel-and-Tourism-Key.pdf Maslows-Hierarchy-of-Needs-in-Travel-and-Tourism.pdf Note-Taking-Its-All-About-Customer-Service.pdf Rubric-for-Worst-Best-Case-Guest-Scenarios1.pdf Worst-Best-Case-Guest-Scenario-Cards1.pdf Worst-Best-Case-Scenario1.pdf