Lesson Plan: It's All About Customer Service

Resource ID:20061
Grade Range:10, 11, 12
Institutional Organization:Stephen F. Austin State University

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In this lesson, students will evaluate why it is important to enhance customer service and how it increases a business' bottom line.

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Lesson Plan: It's All About Customer Service.docx It's all about Customer Service.pptx ABCs-of-Customer-Service-Key1.pdf ABCs-of-Customer-Service1.pdf KWL-Customer-Service1.pdf Maslows-Hierarchy-of-Needs-in-Travel-and-Tourism-Key.pdf Maslows-Hierarchy-of-Needs-in-Travel-and-Tourism.pdf Note-Taking-Its-All-About-Customer-Service.pdf Rubric-for-Worst-Best-Case-Guest-Scenarios1.pdf Worst-Best-Case-Guest-Scenario-Cards1.pdf Worst-Best-Case-Scenario1.pdf

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