In this lesson, students will understand the importance of quality customer service by determining ways to provide service that anticipates customers' needs, and creates a successful business in the Hospitality and Tourism Industry.
Description
Documents
Lesson Plan: The Importance of Customer Service Skills.docx
The Importance of Customer Service Skills.pptx
KWL-Customer-Service2.pdf Maslows-Hierarchy-of-Needs-in-Hospitality-and-Tourism-Key.pdf Maslows-Hierarchy-of-Needs-in-Hospitality-and-Tourism.pdf Note-Taking-The-Importance-of-Customer-Service-Skills.pdf Rubric-for-Worst-Best-Case-Guest-Scenarios2.pdf The-Importance-of-Customer-Service-Word-Search-Key.pdf The-Importance-of-Customer-Service-Word-Search.pdf Worst-Best-Case-Guest-Scenario-Cards2.pdf Worst-Best-Case-Scenario2.pdf