Resource ID:
20168
Grade Range:
9, 10, 11, 12
In this lesson, students will understand the importance of customer service in the Hospitality and Tourism Industry, particularly the travel industry and food service industry. Students will analyze how to anticipate customer needs.
Resource ID:
19908
Grade Range:
11, 12
In this lesson, students will compare and contrast chain and franchise lodging operations and describe the various travel accommodations unique to each style of management. Students will investigate full-service and limited-service hotels.
Resource ID:
20108
Grade Range:
10, 11, 12
In this lesson, students will create a career portfolio and personal résumé, and rehearse and role-play the interview process. In addition, students will identify self-responsibility and self-management skills, identify proper interview techniques, and…
Resource ID:
20064
Grade Range:
10, 11, 12
In this lesson, students are introduced to the Career Cluster, Travel and Tourism Management, and will develop an awareness of career opportunities related to the Travel and Tourism Industry.
Resource ID:
20061
Grade Range:
10, 11, 12
In this lesson, students will evaluate why it is important to enhance customer service and how it increases a business' bottom line.
Resource ID:
20021
Grade Range:
10, 11, 12
In this lesson, students will explain the importance of a marketing plan, evaluate various marketing strategies, and create and design promotional items to sell products.
Resource ID:
19907
Grade Range:
10, 11, 12
In this lesson, students will work in teams to brainstorm solutions on making effective travel decisions regarding budget, customer concerns, training staff, improving service, and providing the best vacation possible.
Resource ID:
19974
Grade Range:
9, 10, 11, 12
In this lesson, students will recognize and implement the basics of sanitation and security in the Hospitality and Tourism Industry.
Resource ID:
19922
Grade Range:
9, 10, 11, 12
In this lesson, students will understand the importance of quality customer service by determining ways to provide service that anticipates customers' needs, and creates a successful business in the Hospitality and Tourism Industry.
Resource ID:
19909
Grade Range:
10, 11, 12
In this lesson, students will identify the impact of tourism sales on distribution systems, describe how travel is sold, and compare direct and indirect distribution of travel suppliers.
Grade Range:
9, 10, 11, 12
Grade Range:
10, 11, 12, 9, 13